Terms of Use

Product RETURNS

You may return an un-opened, un-used, non-perishable* product within 15 days for a refund minus shipping cost and 20% restocking fee. If you have opened the product and it is defective or contains ingredients we did not list on our site, you may also return it. Yet, if you do not like a product, unfortunately, we cannot refund you after trying it. There is just too much individual variation in taste perception, digestion, and health status. What may work for one person may not work for another. We hope you understand.

To send back your un-opened product, contact us via email to obtain an RMA# and an address to which the box should be sent. DO NOT SEND BACK PRODUCTS WITHOUT AN RMA# or you will not get credit.  Shipping the product back will be your responsibility. We will issue a refund, less the restocking fee and original shipping cost, once the product is returned.

If you were shipped the wrong product by fault of ours, we will provide you with a free shipping label for its return (or you may be able to keep it) and we will credit you for that product as soon as we receive it back. The correct product will be shipped out to you as soon as we are informed of the error.

Perishables are Non-Refundable

Returns are NOT possible on perishable items such as probiotics, enzymes, and intestinal cleanse formulas.

Shipping via 2nd Day or Overnight

Packages shipped via 2nd Day or Overnight usually do not ship the same day. Please allow 1 full business day for processing time. Overnight orders will not be sent out Fridays during the summer.  Overnight orders sent out on Friday during the cooler months will be delivered on Monday.  Saturday delivery is not available unless you call or email to specifically request the special delivery for an extra fee.  *Since some items could be backordered, write us a COMMENT during checkout letting us know if a certain product within your order is more urgently needed than another. This way, we will try to obtain it from a different distributor to ship you what you need as quickly as possible!

Probiotic Orders

During the summer months (June-Sep), probiotic orders are NOT shipped on Wed and Thursdays (unless 2nd day or Overnight is requested and can be delivered before the weekend)  We do not ship probiotics on Fridays at all, unless you specifically write a comment to tell us to "release order for weekend shipping" (assuming you don't mind that they will be stored in the UPS wareshouse over the weekend).  It is also a good idea to provide a delivery address where someone will be available to either sign for the delivery or bring the package in.  We cannot replace or refund warm/hot packages.
If you live in a hot state, and are uncomfortable with your order in the heat, then we suggest that you select 2nd Day Air or Overnight (year round). If not, your probiotics or suppositories may arrive 4-7 days later and may be warm or hot to the touch. We cannot replace or refund packages that arrive warm/hot. 

Lost Package or Missing Tracking Number

If you placed your order online (and not by phone) and did not receive a UPS tracking email from us a couple days after placing your order (and you checked your spam filter for an email from RockwellNutrition.com), contact us by email (or phone) so we can track it for you. UPS has lost some packages over the years. Email or call us toll free (866) 405-2039.

How do I Change or Cancel My Order?

Email us immediately so we can try to prevent the order from going out. Email is best, mbswellnesssystem@sbcglobal.net, but you may also call us toll free (866) 405-2039

How Do I Order By Fax or US Mail?

Download our order form (Adobe .pdf) which can be faxed or mailed to us. Fax it to 866.405-2039 or mail it to:

MBS Wellness System
     4435 First Street Unit 304
Livermore, CA. 94551

Out-of-Stock Products& Backorders

If the product you have ordered is out-of-stock or on back-order, we will notify you of the delay time and give you the option to receive the product once back in stock, or cancel your order. You will NOT be charged additional shipping if your items arrive seperately.

Orders for More Than One Item (Multiple Product Orders)

If your order contains more than one product or items from different brands, there is a chance you will receive them in two separate packages. Yet, you will not be charged two shipping fees.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that MBS Wellness System is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

This site is owned and operated by MBS Wellness System. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MBS Wellness System, Copyright © 2009, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.